Terms and Conditions

These Terms of Service (“Terms”) describe the agreement between you (“Client,” “Passenger,” or “You”) and TAPTAXI.ASIA, trading as Tap Taxi (“Tap,” “we,” “us,” or “our”).

• Cambodia as a Hub
• Head Office: Elysée, Koh Pich, Phnom Penh, Cambodia
• Website: https://taptaxi.asia
• Contact: sousdey@taptaxi.asia | (+855) 11 642 022

Tap Taxi provides an online platform that helps connect passengers with reliable, licensed drivers (“Transporters”) and approved service providers (“Service Partners”), such as tour guides, activity hosts, and operators of experiences. Our offerings include airport transfers, intercity rides, hourly vehicle hire, guided tours, water transport, and select air transport. TapTaxi does not own vehicles or operate tours directly; instead, we facilitate bookings, payment processing, and customer support between Clients and Partners. By accessing or using Tap Taxi’s platform or services, you confirm that you have read, understood, and agreed to these Terms. If you do not accept these Terms, you must refrain from using our services.

• Client / Passenger: Any individual or entity using the Tap Taxi platform to book or inquire about transport, tours, or related services.
• Trip / Booking: A confirmed service reservation through the platform, including route, vehicle type, date, time, and price.
• Transporter: A licensed driver or vehicle operator providing ground transportation.
• Service Partner: A third-party provider offering additional services such as tours, guiding, or experiences.
• Platform: The Tap Taxi online system at https://taptaxi.asia, through which bookings and communications occur.
• Support Team: Tap Taxi staff assisting Clients with bookings, changes, payments, and communication with Partners.
• Terms: This document, together with the Booking Policy, Privacy Policy, and other referenced policies.

These Terms apply to your access and use of the TapTaxi Site and Platform, and to all services that can be searched, booked, or otherwise arranged through TapTaxi. The Services currently include, but are not limited to:

• Private Transfers: Point-to-point rides between airports, ports, stations, hotels, or residences.
• Hourly Vehicle Hire: Flexible itineraries with professional drivers.
• Long-Distance / Cross-Border Transfers: Intercity or cross-country trips, subject to visa and border requirements.
• Tours & Experiences: Guided sightseeing, cultural activities, photography sessions, and other offerings from Service Partners.
• Water Transport: Private boats, yachts, and speedboats where available.
• Private Air Transport: Chartered flights arranged via licensed aviation partners.

TapTaxi acts only as an intermediary platform. We connect Clients with independent providers (“Transporters” for cars and boats, and “Service Partners” for tours and air transport). TapTaxi does not own vehicles, aircraft, or boats and does not directly operate transport or tours.

The service agreement is made directly between the Client and the Service Partner. TapTaxi only facilitates booking, payment, and customer support, and is not the carrier or operator.

Please note: our** Booking Policy** (covering payments, cancellations, refunds, and related rules) forms part of these Terms. By using TapTaxi, you agree to both these Terms and the Booking Policy.

TapTaxi ensures coordination and quality assurance between Clients and Partners. Our role includes:

• Assisting Clients in planning routes and service requirements.
• Providing pre-trip consultations and continuous informational support before and during the journey.
• Maintaining a network of verified, licensed, and highly rated Partners.
• Setting service and operational standards for Partners.
• Assigning suitable Partners to bookings and communicating details to both parties.
• Supporting communication and resolving issues between Clients and Partners whenever needed, including during service execution or in case of unexpected events.

TapTaxi’s role is to coordinate bookings and ensure clear communication and service standards for Clients. The actual transportation or experience is provided entirely by the assigned Service Partner. Once your booking is confirmed and driver or guide details are shared, a direct agreement is formed between you and the Service Partner, who is solely responsible for completing the service.

2.3.1 Price Requests

• If pricing is unavailable online, Clients may submit a request.
• TapTaxi Support responds with a proposed quote and service options.
• Upon Client acceptance, a provisional booking is created, and confirmation is sent via email.

2.3.2 Direct Online Bookings

1. Booking Submission or Pending: When a Client submits a booking via the Platform, TapTaxi records it as Pending. This means the request is under initial review — service availability is not yet confirmed. TapTaxi assesses feasibility based on route, Partner coverage, vehicle type, and any special requirements. Bookings made through email,** WhatsApp**, or Telegram may be entered by TapTaxi Support on the Client’s behalf. The Client then receives a Pending confirmation email with a link to their account. To proceed, the Client must log in, review the booking details, and accept these Terms and Conditions. Only after confirmation and status change to Accepted does TapTaxi formally process the booking; no obligations exist before this stage.

2. Booking Review and Acceptance (“Accepted”): Once TapTaxi confirms that the requested service can be arranged, the booking status changes to** Accepted**. The Client must then complete payment according to the selected fare type and payment method, as stated in the Booking Policy. By accepting the booking, TapTaxi agrees to organize the service under the agreed terms. However, this does not yet create a contract between the Client and a specific driver or service partner. Payment must be completed within the required time; otherwise, the booking may be automatically cancelled.

3. Booking Confirmation with Driver (“Driver Assigned’’): Before the trip, TapTaxi assigns the booking to a verified driver or service partner. For advance bookings, this usually happens the evening before or the morning of the trip. For same-day bookings, assignment is done as soon as a driver is available. Once assigned, TapTaxi sends the Client a “Driver Assigned” email with the driver’s details. At that point, the Client enters a direct agreement with the assigned Partner, who is fully responsible for providing the service.

4. Meeting the Driver: The driver will meet the Client at the designated location in the booking confirmation. For airport and port transfers, drivers will hold a visible nameplate with the Client’s name for easy identification. If the Client cannot locate the driver, they must attempt to contact the driver directly using the provided contact details. If the driver cannot be reached, the Client should immediately contact TapTaxi Support for assistance in locating the driver or arranging an alternative solution.

5. Trip Completion: After the trip is completed, the booking status will be updated to Completed. TapTaxi Support may contact the Client to confirm that the service was successfully fulfilled and to collect feedback for service quality improvement.

6. Cancellations: If you wish to cancel a booking after your ride has been assigned to a taxi, you must contact the taxi driver to cancel the trip. Handled via Support, with refunds or fare adjustments according to the Booking Policy.

7. Changes: If you wish to modify any booking details, you must contact TapTaxi Support or submit a change request through their personal account. Once a modification request is submitted, the booking may temporarily revert to Pending status while the changes are reviewed. If the requested modifications are feasible, Support will update the booking and issue a new confirmation email.

8. Booking Failures: Client No-shows or Force Majeure events may result in cancellation or rescheduling.

TapTaxi offers several types of services (“Service Categories”) available through the Platform:

• Distance-Based Transfers (A → B) – Private transportation between two fixed points — such as airport / port / station ↔ address or city ↔ city routes. This category includes intercity and cross-border trips. Clients are solely responsible for any required travel documents, entry permits, or visas at border crossings.

• Hourly Hire – Private car rental with a professional driver for a defined number of hours and within a designated service area or territory. The service area is specified during booking and may vary depending on the country or city.

• Flat-Rate Transportation – Transportation provided according to a predefined itinerary or route. This includes fixed sightseeing routes or tours, private speedboat or yacht transfers following specific itineraries, private charter flights or air-taxi transfers organized upon request.

Optional services such as multilingual drivers, tour guides, child seats, beverages, and professional photography may incur additional charges and must be requested through TapTaxi Support or the Platform.

Each Service Category includes standard components as part of the fare and excludes certain items unless otherwise specified.

Distance-Based Trips (A → B): Included: Private vehicle, fuel, driver’s labor cost, tolls, and parking fees. Not included: Entrance tickets to attractions, meals, or accommodation unless expressly agreed and stated in the Trip confirmation.

Hourly Hire: Included: Private vehicle, fuel, driver’s labor cost, tolls, and parking fees within the service area defined at booking. Not included: Entrance tickets, meals, or accommodation unless agreed and stated in the Trip confirmation.

Flat-Rate Services: Included: Transportation by private vehicle (or vessel / aircraft) along the specified itinerary, including fuel, driver’s labor cost, tolls, and parking fees, limited by the booked duration or route. Not included: Entrance tickets, meals, or accommodation unless agreed and stated in the Trip confirmation.

TapTaxi offers several vehicle classes, each defined by passenger and luggage capacity as displayed on the Platform.

Economy Class

• Capacity: up to 4 passengers and 3 luggage pieces.
• Typical vehicles: Standard sedan.

Comfort Class

• Capacity: up to 4 passengers and 4 luggage pieces.
• Typical vehicles: Mid-size sedans or SUVs.

MPV Compact / MPV Comfort

• Capacity: up to 4–5 passengers and 3–5 luggage pieces.
• Typical vehicles: Toyota Innova, or similar.

Business Class

• Capacity: up to 3–4 passengers and 3 luggage pieces.
• Typical vehicles: Executive sedans (e.g., BMW 5 Series, Mercedes E-Class).

Business Class Van

• Capacity: up to 5 passengers and 5 luggage pieces.
• Typical vehicles: Premium minivans or executive MPVs.

Minivan Compact / Minivan Comfort

• Capacity: up to 7–10 passengers and 4–7 luggage pieces.
• Typical vehicles: Hyundai H1.

Large Minivan Compact / Large Minivan Comfort

• Capacity: up to 10–12 passengers and 4–10 luggage pieces.
• Typical vehicles: Toyota Hiace.

Minibus Compact / Minibus Comfort

• Capacity: up to 8–12 passengers and 8–10 luggage pieces.
• Typical vehicles: Ford Transit, Hyundai H350.

Bus / Coach

• Capacity: up to 24–30 passengers and 24–30 luggage pieces.
• Typical vehicles: Tourist bus or coach.

Premium Class / Premium Van

• Capacity: up to 3–5 passengers and 3–5 luggage pieces.
• Typical vehicles: Toyota Alphard.

Vehicle Replacement Policy

In some cases where the originally booked vehicle is unavailable, TapTaxi or the assigned Service Partner may provide a replacement vehicle according to the following rules:

✅ Replacement with a higher class or greater capacity (passengers or luggage) may occur automatically at no additional cost to the Client.

✅ Replacement with slightly lower capacity is permissible only if it still safely accommodates the number of passengers and luggage indicated in the booking.

✅ Economy Class vehicles may be replaced by any higher category.

✅ Comfort Class may be replaced by any Comfort Minivan, Business, or Premium class vehicle.

✅ MPV Class may be replaced by Comfort SUV, Minivan Comfort, or Business-class Van.

✅ Minivan (Compact / Comfort) may be replaced by another Minivan of the same or higher level.

✅ Business Class may be replaced by Premium Class.

✅ Business Class Van may be replaced by Premium Class Van.

🚫Premium Class and Premium Van Class vehicles cannot be replaced without prior Client consent.

Each vehicle class includes a standard luggage capacity which must be respected to ensure safety and comfort.

Unless otherwise specified, one standard piece of luggage refers to a suitcase or bag not exceeding 158 cm (63 inches) in total dimensions (sum of length + width + height) and 23 kg (50 lbs) in weight.

Additional or oversized items (e.g., sports equipment, strollers, musical instruments, wheelchairs, or pet carriers) must be declared at the time of booking so that a suitable vehicle can be assigned.

Failure to declare such items in advance may result in the driver’s refusal to provide service if the load cannot be safely or legally transported.

Small handbags, backpacks, and personal items that fit under the seat or on your lap are not counted toward the main luggage limit.

If you expect to travel with extra or bulky items (such as bicycles, surfboards, large boxes, etc.), please inform TapTaxi Support before your trip. Additional charges or a vehicle upgrade may apply depending on space and handling requirements.

TapTaxi and its Service Partners strictly prohibit the transportation of certain items and materials that may pose a risk to safety, legality, or comfort of passengers and drivers. The following items are not permitted on board on any vehicle: Weapons, explosives, illegal substances, hazardous goods, and live animals (without prior approval). Trips may be refused if these items are present.

Please Note: Drivers and Service Partners have the right to refuse service or cancel a trip if any such items are discovered prior to or during the ride. In such cases, the fare is non-refundable.

All services are private and passenger-focused. TapTaxi does not provide shared rides, unaccompanied goods transport, or rental without a driver.

All Transporters and Service Partners operating through the TapTaxi Platform must maintain valid insurance as required by applicable law, including passenger and third-party liability coverage.

TapTaxi relies on its Partners’ contractual obligation to maintain such insurance but does not own or operate vehicles, vessels, or aircraft and does not itself provide transport or tour services. TapTaxi is not a carrier, organizer, or insurer and does not offer personal, medical, baggage, travel, or cancellation insurance to Clients.

Clients are responsible for complying with all visa, customs, and border regulations, and for providing accurate travel details during booking. Clients are strongly encouraged to obtain personal travel insurance covering medical expenses, trip cancellation or interruption, accidents, and loss or damage of personal belongings.

4.3.1 Personal Property & Lost Items

Personal belongings, valuables, and fragile items travel at the Client’s own risk. TapTaxi and Service Partners are not liable for loss, theft, or damage to personal effects unless liability is mandatory under applicable law.

If an item is left behind, TapTaxi may assist with Lost & Found on a best-efforts basis; recovery or delivery of items (if found) may incur reasonable courier/handling costs payable by the Client.

4.3.2 Safety Requirements & Capacity Limits

Clients must comply with all safety rules and legal requirements, including wearing seatbelts and using child restraints/booster seats where required. Requests for child seats must be made in advance during booking; passenger and luggage capacity limits published for each vehicle class must be respected. Unsecured, oversized, or excess luggage that cannot be safely or legally carried may be refused or require a vehicle upgrade and extra charges. Drivers may decline to operate a Trip if, in their reasonable judgment, safety or legal compliance would be compromised.

4.3.3 Client Conduct

Smoking or vaping inside vehicles/vessels/aircraft is prohibited. Open alcohol consumption, illegal substances, or possession of prohibited items is not allowed. Abusive, threatening, or harassing behavior toward drivers, guides, or other passengers is strictly prohibited. Partners may immediately terminate the Trip (without refund) if Client conduct creates safety risks, violates law, or materially disrupts service.

4.3.4 Service Refusal or Termination

A Partner may refuse or terminate a trip, without refund, if: (a) safety or legal rules are at risk (e.g., overcapacity, missing child seat, prohibited items), (b) the Client is intoxicated or acts improperly, or (c) reasonable safety instructions are ignored. Where possible, TapTaxi will assist with alternative arrangements, but additional costs remain the Client’s responsibility unless required otherwise by law.

4.3.5 Damage or Extraordinary Cleaning

If a vehicle, vessel, or aircraft is damaged or requires extra cleaning because of the Client or their group (for example, spills, stains, sand, smoking, vomiting, or broken parts), the driver or service partner may charge a reasonable fee to cover repair, cleaning, or lost time. TapTaxi is allowed to collect these charges for the Partner using the same payment method used for the trip. Photos or receipts can be shared if the Client asks. If the Client disagrees with the charge, they should contact TapTaxi Support quickly with proof. Any unresolved issues will be handled under the Dispute Resolution and Governing Law section.

TapTaxi provides payment coordination, customer support, and service oversight only for bookings confirmed through the official Platform or authorized Support channels. We are not responsible for any private or verbal agreements made directly between Clients and drivers outside the Platform, including additional rides, detours, waiting time, or price negotiations. Any issue or disputes arising from such private arrangements must be resolved directly between the Client and the provider.

To the maximum extent permitted by law, TapTaxi’s total liability for any claim related to a booked service shall not exceed the total amount paid by the Client for that service. TapTaxi shall not be liable for any indirect, incidental, or consequential damages, including delay, missed connections, loss of enjoyment, or business interruption.

Neither TapTaxi, the Client, nor any Service Partner is responsible for delays or failures caused by events beyond anyone’s control. This includes things like storms, floods, earthquakes, fires, epidemics, strikes, wars, terrorism, government rules or border closures, transport or road problems, power or internet outages, and other unexpected events.

If a Force Majeure Event happens, the affected party must inform the other party as soon as possible and try their best to reduce its impact and resume service when possible. If TapTaxi learns that a booked service is affected (e.g., road closure, ferry cancellation, flood, accident), the Client will be notified promptly and offered the best available alternative.

If a Force Majeure Event occurs, the affected party’s duties are paused for as long as the event affects them. The time to perform the service may be extended without penalties or refunds, unless the law says otherwise.

If a booked service must be cancelled due to a Force Majeure Event that renders performance impossible (e.g. border closure, severe weather, natural disaster, or government order), TapTaxi will attempt to assist the Client with alternative arrangements where possible. If no alternative can be provided, the booking will be cancelled without fault of either party, and a refund may be processed in accordance with the Booking Policy.

TapTaxi shall not be responsible for indirect losses, missed flights or connections, additional expenses, or consequential damages arising from Force Majeure Events. The Client agrees that such circumstances constitute lawful grounds for temporary service interruption or modification.

For clarity, the following situations are considered Force Majeure Events under these Terms:

• Sudden airport or port closures due to typhoon, flood, or government security order;
• Suspension of ferry or speedboat operations due to weather warnings;
• Border crossings closed for security reasons or national holidays without prior notice;
• Landslides, bridge collapses, or road closures caused by heavy rainfall or construction;
• Local civil disturbances, protests, or transport strikes blocking access to pick up points.

In such cases, TapTaxi and its Partners will make best efforts to re-schedule the Trip or provide a reasonable alternative, but cannot guarantee timely service or compensation beyond the scope of the Booking Policy.

All content on the TapTaxi platform is owned by TapTaxi or licensors and protected under IP laws. Limited use is granted for booking purposes only. Unauthorized use may result in legal action.

Clients and others are allowed to use the Platform only to browse, request, and book services. It is not allowed to:

• Copy, share, or distribute Platform content (images, texts, etc.) without permission
• Use automated tools to collect data or pricing
• Reverse-engineer, decompile, or change the Platform
• Use TapTaxi content for business purposes or to compete

Any unauthorized use may lead to access suspension or legal action.

“TapTaxi,” the TapTaxi logo, brand colors, product names, and any associated visual identity are registered or pending trademarks of TAPTAXI.ASIA. All other trademarks, logos, and brand names displayed on the Platform belong to their respective owners and are used with permission or under fair-use principles. Use of TapTaxi branding without prior written consent is strictly prohibited.

Certain photos, route descriptions, or local experience listings may include materials submitted by Service Partners or licensed third-party providers. By submitting such content, Partners grant TapTaxi a worldwide, royalty-free, perpetual, and non-exclusive right to use, reproduce, adapt, translate, and display such content for marketing, operational, and informational purposes within the Platform and associated digital channels. TapTaxi reserves the right to edit or remove third-party content that violates these Terms or applicable law.

Any suspected violation of TapTaxi’s intellectual property rights may be reported to sousdey@taptaxi.asia with supporting documentation. TapTaxi reserves the right to restrict, suspend, or terminate Platform access for users or Partners found to have infringed copyrights, trademarks, or other intellectual property rights. Repeated infringement or unlawful use may result in permanent removal from the Platform and potential legal proceedings.

This privacy policy sets out how TapTaxi Cambodia uses and protects any information that you provide when using this website. TapTaxi is committed to protecting your privacy. Any personal information collected when you use our services will be handled in accordance with this privacy statement. TapTaxi may update this policy from time to time by revising this page, and users are encouraged to review it periodically to ensure they are informed of any changes.

TapTaxi encourages Clients and Partners to resolve any misunderstandings or service issues through open communication and good faith negotiation before initiating formal claims. Clients are advised to contact TapTaxi Support at sousdey@taptaxi.asia with a clear description of the issue and relevant documentation (e.g. booking ID, date, evidence). Our Support Team will review and respond in a reasonable time frame, typically within 7 business days.

If a satisfactory resolution cannot be reached through Support, either party may request written mediation before resorting to legal action. TapTaxi may suggest an independent mediator or authorized consumer protection agency to facilitate resolution where applicable.

Any claim or complaint arising under these Terms must be submitted in writing within 30 days from the date of the Trip or alleged incident. Claims submitted after this period may be disregarded, unless required otherwise under Cambodian law.

These Terms may be provided in multiple languages for convenience. In case of differences between versions, the English version shall apply and be used for interpretation.

TapTaxi may update these Terms at any time. New Terms are effective on publication. Bookings are governed by the Terms that were active at the time the booking was confirmed. Continued use of the platform constitutes acceptance of updated Terms.

Each version of these Terms is clearly identified by an Effective Date and an Expiry Date (or “Valid Until” date, if replaced by a newer version). All previous versions of the Terms remain publicly accessible on the TapTaxi website and can be reviewed via the links provided beneath this document.

All bookings and transactions are governed by the version of the Terms that was in effect at the time the booking was confirmed. That version continues to apply to the booking, even if later revisions of the Terms are published before the trip date.

If a C Pllient wishes to make a new booking after the Terms have been updated, they must review and accept the most recent version before completing the reservation. Failure to accept the latest Terms will prevent the Client from finalizing any new booking or payment through the Platform.

By continuing to use the TapTaxi website, mobile interface, or communication channels after the publication of a new Effective Version, you acknowledge and agree to the updated Terms, even if no new booking is made.

If any part of these Terms is found invalid under Cambodian law, that part will be adjusted or removed if necessary. The remaining parts of the Terms will continue to apply.

Failure or delay by TapTaxi to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision, nor affect its enforceability in the future.

These Terms, together with the Booking Policy, Privacy Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between the Client and TapTaxi regarding the use of the TapTaxi Platform and Services. They supersede all prior communications, understandings, or agreements (whether oral or written) relating to the same subject matter.

For any inquiries or legal correspondence concerning these Terms, please contact:

Email: sousdey@taptaxi.asia

Phone: (+855) 11 642 022

Registered office: Elysée, Koh Pich, Phnom Penh, Cambodia